FAQ's

We understand that you may have questions about getting started with Chronically Simple and how it keeps your personal information secure. Please find Answers to our most frequently asked questions below.

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Answers to our most frequently asked questions are available here.

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Getting Started with Chronically Simple

How much information do I need to enter into Chronically Simple?

We recommend adding the information that is going to help you save time and energy. For some of our users, keeping track of their upcoming appointments is vital to them so they use that feature the most. For others, it’s keeping track of expenses.What’s great about our app is that it offers one place to stay on top of multiple areas that we’ve been told are important to patients and caregivers. The more information you add in the app, the less you’ll have to carry in a binder.

That said the more information you add the more powerful the app becomes for you. For example, adding a physician and assigning them to the medications that they prescribed and the appointment that you have with them to ensure you are asking for refills in a timely way, when you are already visiting your doctor.

Why am I asked to add my Health Card Number?

We recommend adding your health card number so that it is always readily available. If you are ever in an emergency situation and don’t have your wallet, you can pull up the information you need on your phone.

Does my healthcare provider (e.g. Doctor, Specialist or Clinic) need to use Chronically Simple?

No, Chronically Simple is independent of any healthcare provider you may be working with. The app is meant for patients and caregivers to better manage the tasks that come with chronic illness. If you have paper copies of reports and test results, you can upload them in the Documents section of the app so that you always have them available.

Does my doctor/clinic require access to my profile?

We recommend adding the information that is going to help you save time and energy. For some of our users, keeping track of their upcoming appointments is vital to them so they use that feature the most. For others, it’s keeping track of expenses.What’s great about our app is that it offers one place to stay on top of multiple areas that we’ve been told are important to patients and caregivers. The more information you add in the app, the less you’ll have to carry in a binder.

That said the more information you add the more powerful the app becomes for you. For example, adding a physician and assigning them to the medications that they prescribed and the appointment that you have with them to ensure you are asking for refills in a timely way, when you are already visiting your doctor.

Can I track multiple medications with different instructions and times?

You can keep track of multiple medications using the Chronically Simple App.  By clicking on the main menu icon, you would then click on Medications.  Once in this section, you are able to add in as many medications as needed.  Each medication added will include the following information: Medication name, Schedule (start and end date), Time to be taken, Frequency, Dosage information, Prescribing healthcare provider and any additional notes.  You also have the option of requesting a refill reminder.  Once the medication has been added, all the entered information will be saved in this section, as well as in Day at a Glance.  The Chronically Simple Healthcare Solution will send you a reminder when it is time to take each specific medication.

Can I upload documents from my computer to Chronically Simple?

Yes, you can.  You have the ability to scan and upload multiple pages at a time.

Is there a limit to how much information I can upload to Chronically Simple?

Absolutely not!  As patients and caregivers ourselves, we understand the mountain of paperwork that comes with being on this health journey.  You can upload every diagnostic image, prescription, test result, hospital record, referral and medical expense you have ever had and not have to worry about being charged for storage.

Does the app allow me to take pictures of my documents and receipts, and upload them?

The Chronically Simple app does allow you to capture new pictures of any document and receipt and upload them to be saved within the app.  You are also able to do this with any existing images currently on your mobile device’s camera roll.  This can be done by going into the main menu and clicking on Documents or Expenses.  Once in either of these sections, you will be able to add a new document or expense (receipt), giving you the option of taking a picture or using an existing image to go along with the document or expense information.

My Personal Information

Can I share the information on the app with family members or care team?

You are able to authorize family and care team members to have access to the information you would like shared.  From the main menu, you can click on Care Team and then click on the orange plus sign icon located at the bottom right of the page.  Enter in all of the required information and click on Invite at the bottom of the screen.  A message of “I’d like to invite you to my care team on Chronically Simple” will be sent to them. Once accepted, you will be able to choose the information they will have access to.

How is my information stored and kept secure?

Your information is encrypted and stored in a secure cloud-based server.  We take your privacy very seriously at Chronically Simple.  We are users of this software as well.

We are committed to protecting the security of your Personal Information. We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use your Personal Information. We apply security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities.

What happens if my phone gets lost or stolen, can I still access my information?

When you subscribe to the Chronically Simple Healthcare Solution, you get access to our web-based platform and our companion mobile app which work in sync to keep your information updated on your computer and your phone as you input it.  In the case of a lost or stolen phone, you are able to log in to the website and access all of your saved and up to date information and vice versa. The benefit to storing your information in the cloud and not on your device is that it eliminates the fear of losing your information should your device get stolen or compromised.

How can I cancel my subscription?

If you signed up via the iOS app, you will need to cancel your subscription through your device’s Settings or through the iTunes or App Store. This FAQ page from Apple has additional details you may find helpful.

If you are in the free trial period and you signed up via the web or Android apps then you don’t need to take any action.

If you are on a paid plan, then you will need to login to the app (either on the web or app) and visit your Profile page. From there, you can click on “Subscription” and then “Cancel Subscription.” You will have access to the app until the next billing date.

How do you use my data?

We collect information about you in order to provide and maintain our service and to notify you about changes to our service. Your data is kept in aggregate and never shared without your express consent. For full details on how your data is used, please visit our privacy policy.

What happens to my information if I cancel my subscription?

Chronically Simple will store your information for one year following a subscription cancellation.  This way, if you decide to reactivate your account your information will be available to you. At the end of one year, we will send you a notification that your information is going to be deleted from the server.

Pricing

Is Chronically Simple free?

Everyone can start with a free trial for 6 months. After the free trial, you can choose to pay the monthly fee or yearly fee.

What are the fees?

The monthly fee is $9.99. Alternatively, you can pay $107.99 for the year. Pay for the entire year upfront and save 10%.

Why are there fees?

The fees help with the costs of developing and maintaining the app. We are currently building out new features requested by our community. Fees help us with this goal.

What methods of payment are available?

We accept all major credit cards: Visa, MasterCard and American Express.

My credit card information has changed; how do I update that?

You can update your credit card information within the web-based application by clicking on your Profile.  This will bring you to your User Profile.  From this screen, you then click on the Subscription tab and that will bring you to your current subscription details.  From here you click on the Payment link on the left side of the box and this will bring you to your credit card details.  From here you update with your new credit card information and click save.

Account Security

I forgot my password; how do I get a new one?

If you have forgotten your login password, simply go into the login page and click on forgot your password? located at the bottom of the page. You will be prompted to type in your email address and click on SEND. Chronically Simple will then send a link to reset your password to the email address entered. Follow the instructions on the link to create a new password and to log in.

Other Questions

I’m having technical issues with the app. Where can I find help?

Please reach out and let us know about the issue(s) you’re having. A member of our development teach will investigate the issue and help you resolve the problem.

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